ADT and Vivint are two of the top home security companies, offering comparable hardware packages and services such as professional installation and monitoring. However, Vivint offers cheaper monthly prices and includes certain features in its lower-priced plans that ADT does not offer, such as video recording and access to mobile applications. A key difference between ADT and Vivint is their installation processes. Both companies include cellular backup in all of their systems, ensuring that your home security system stays on if the electricity goes out in your neighborhood.
ADT only offers a three-year contract that pays after the first six months, while Vivint offers three-and-a-half or five-year contracts. You can cancel at any time free of charge, but you'll still have to pay for the equipment in full. When it comes to customer service, both companies offer 24-hour customer services by phone or live chat, or you can visit their websites for helpful advice. ADT also offers support via Facetime.The ADT Pulse app allows you to activate or deactivate your security system, control any connected device you have, stream live images and receive push notifications.
The Vivint Smart Home app has the same capabilities as the ADT app, but it also allows you to see and talk to your visitors through your video intercom.
Comparing Home Security SystemsWhen comparing home security systems from ADT and Vivint, it's worth noting that many of their packages will overlap. Vivint offers better customer service than ADT, although support is not the strong point of either company. For the best customer service in the industry, check out Frontpoint. Vivint also works with better IoT devices than ADT, such as Nest thermostats and Philips Hue bulbs.
Vivint offers users the option to monitor themselves only, which ADT does not offer. Vivint also offers monthly contracts if you pay in advance, while all ADT customers are locked out for three years. Vivint Smart Home provides more up-to-date technology for your home security system, including advanced smart home integration.ADT is slightly cheaper than Vivint and offers more customization options. However, if you're looking for the most comprehensive, adaptable and extensive home security service provider, ADT can meet your needs.
Making a DecisionUltimately, the choice will really come down to your personal preferences.
When deciding between ADT vs Vivint, it's important to consider all of the features each company offers and how they fit into your lifestyle and budget. Consider what type of monitoring you need, what type of equipment you want to use and what type of customer service you expect from a home security provider before making a decision.